BRITISH SCHOOL OF MARKETING INTERNATIONAL
Terms and Conditions

March 2020

How to Enrol

Please note: Students under 18 will only be accepted to BSMI if the agent, students’ parents or sponsor meets all the enrolment conditions.

  1. BSMI has different enrolment/application forms; “University Pathway Enrolment Form” and a “General Enrolment Form” and “ Group Enrolment Form” for all other courses delivered at British School of Marketing International. Please choose the right enrolment form for your chosen studies.
  2. All students should include a copy of their passport, their previous qualifications, a copy of CAS letters from previous educational establishments. Depending on the course applied for, BSMI may ask for further documents.
  3. Student booking through one of our representatives/agents should declare this on the enrolment form.
  4. Students must bring a copy of their passport on their first day.

When a Student Enrols

When a student’s enrolment/application is accepted, British School of Marketing International will send the following items:

  • An Invoice / Receipt showing the amount paid.
  • A Letter of Acceptance.
  • Accommodation confirmation (if requested).

Please note that we can only provide a Letter of Acceptance once we have received full fees or a deposit towards the full tuition fees or an indication from the agent that they have received full fees.

Entry to the UK

When a student arrives in the UK, he or she will be asked to show:

  • A valid passport.
  • A visa (if required).
  • A Letter of Acceptance issued by British School of Marketing International.
  • Confirmation of payment of course and accommodation fees.

Offers

Please make sure that all of the information you provide to British School of Marketing International is true and accurate.

If your application is incorrect or has information that is not true, the college may not accept you. If you disagree with  this decision, you should follow the BSMI’s Complaints Procedure on the website at the following link: https://britishschoolofmarketing.com/bsmi/complaints-policy-and-procedure/

The Offer BSMI makes for you will be conditional or unconditional. If your Offer is conditional, BSMI will list the conditions, which you will need to have before you can start your course. If you have chosen a partner university to progress to, BSMI will include the name of the partner university in the offer letter with the entry criteria you need for your partner university.

If you do not have the partner university entry conditions before the date given by the University,  you may not be allowed to continue your studies at your chosen university. BSMI will tell you about the University entry criteria before accepting your application to study at BSMI.

The UK’s immigration law says that BSMI may need to process information about you. In such an event, BSMI may contact the Home Office to check your visa application and your immigration history and the Home Office may give this information to the college. We would normally ask for your written permission before doing this.

Deposits and Fees

You must pay all fees to BSMI at least 4 weeks before the course starts and all bank charges must be paid by the student. If registration is accepted after the four weeks before the start of the course, full payment should be made immediately. If you book through an agent, students can make payments direct to their agents providing the agent agrees to share a receipt showing proof of payment to BSMI.

If you are applying for a higher education programme, you will need to pay a deposit in order to save your place on the course. You will be advised of this in your Offer letter. If you do not pay the deposit in accordance with the payment terms advised in your Offer, your application may be immediately stopped.

You will not receive any money back, additional lessons or extension of the course if:

  • lessons are replaced by tests and class allocation procedures
  • BSMI is closed because of official public (bank) holidays.
  • Services or facilities included in the fees are not used.
  • When students reduce the number of lessons studied, take an unplanned vacation, enter the course late or leave earlier than planned.

Students may be refused entry to classes if they have not paid inn full. Deposits and fees are not transferable from person to person. BSMI reserves the right to change fees without any notice period.

Cancellation / Refunds

British School of Marketing International can cancel any course or make changes to schedules before the start date. In such cases, BSMI will tell the students before and ask them if they want to change or cancel their courses. If a course is cancelled by British School of Marketing International before it starts, students may ask for their money back. A minimum of 6 weeks should be allowed for refund application to be considered. Please see the student protection plan for further information.

  • All fees must be paid 4 weeks before the course starts. Rarely, the school may agree a different way of paying.
  • Students may receive money back for courses cancelled 14 days before the start of the course; within 14 days and the start of the course after this, it is not possible for students to get a repayment.
  • If you cannot complete the course because of serious illness or family bereavement, BSMI may ask you for documentary evidence. Such repayments will be the decision of the Managing Director.
  • No repayment is made if
    • for national holidays during the course.
    • a student is expelled.
    • a student does not arrive to start their course on the arranged date.  Acceptance of the student onto the remainder of the course is at the discretion of the Managing Director.
    • the student’s enrolment is cancelled by the school, including cancellation caused by a breach of the student visa conditions, visa refusals due to fraudulent claims, students misconduct or if the student is expelled for unsatisfactory academic progress.
    • the terms and conditions of the enrolment agreement entered into by the student and the school are breached, including any breach of the school policy.
    • a student withdraws or cancels their enrolment any time after the course has started . In this case, the student is liable to pay the full tuition fee for the course, and any expenses, costs or expenses made in recovering the tuition fee (except for visa refusal where students are repaid as above).

Tier 4 visa refund policy

If a student’s Tier 4 visa has been refused through no fault of their own, the student will need to give BSMI with a copy of the refusal notice received from the Home Office. We will use this information to understand the reason for the visa refusal and decide if they can have their tuition deposit repaid or not.

  • Visa refusal letter
  • Each student refusal will be treated individually and each request for a refund is looked at by our Managing Director and Director of Studies.

The student or their agent must send the above documents to BSMI within six months of the refusal date.

No refund will be made;

  • If a student is refused a visa for having given forged or falsified documents as part of his or her application.

No deposit refund will be made;

  • If the Tier 4 visa is refused after failing to provide the correct bank statements we had approved and advised the student to use (which may happen), we would not refund the deposit.
  • if the student forgets to submit any other document we advised or approved for them to submit with their visa application.
  • if a student fails a credibility interview and failed to provide adequate or suitable answers.

In the case of a student paying additional tuition fees on top of the 25% deposit, we would refund the remaining, but not the deposit.

If the student is unfairly refused, for example we can see from the refusal notice they were refused under credibility, but the students answers were fair and the Home Office have made an unfair decision in our opinion, we would consider refunding them the deposit or we would appeal against the decision made by the Home Office.

Minimum Number of Participants

There needs to be six students enrolled on specialist courses in order for it to run. If there are less than six students enrolled for a course, BSMI will tell the client in good time. If BSMI is cannot offer another suitable language course, fees already paid will be repaid in full, so excluding any further liability on the part of BSMI.

Class Composition

BSMI aims to maintain a balanced mix of student nationalities per class, however, we cannot always guarantee this at all times of year.

Special Needs / Disabilities

Any disabilities or learning difficulties must be communicated to BSMI at the enrolment stage. This is a mandatory requirement as it can affect the student’s learning process during the course of his/her studies. If any of difficulties relating to medical, psychological or educational learning difficulties are not given to us, BSMI may send the student home with no repayment of fees.

Age Regulations

  • The minimum age for students is 16.
  • Students aged 16 and 17 may study in an adult General English class at any time of the year with permission from their parents.
  • Next of kin details must be received for all students aged 16 and above.
  • Signed parental consent forms (signed by the parent) must be received for all students aged 16 and 17.
  • Students aged 16 and 17 who are booked onto an adult course programme must follow junior policies and procedures, including curfew times.
  • The minimum age for students at BSMI as part of a group is 16 years old.
  • Students aged 16 and 17 are not allowed to stay overnight away from the host family unless the Welfare Officer has been informed and the parents are aware of this situation. This must be confirmed by email from the parents with full postal address, telephone, names of person(s) staying with and duration of stay.
  • Students aged 16 and 17 will be unsupervised during break times, after and before school, including travel to and from school.
  • 16 and 17-year-old students must return to their homestay no later than 10.00pm and they should take a taxi if travelling later in the evening. Public transport is acceptable at this time if they are travelling in a group.
  • The school does not provide 24-hour supervision.

Accommodation

BSMI can arrange accommodation on behalf of the student. We can only book accommodation when we have received full payment and the student has obtained their visa. Students may lose their room or may have to change accommodation if they have not paid for their booking(s). The accommodation fee is valid only for the person and dates specified. Any change of dates must be notified to us in writing or by email at least 2 weeks before the arrival date. Students and agents will be provided with details of accommodation one week before travelling to the UK.

Students extending their accommodation may be required to change room or their home stay if their room is no longer available. If the students in homestays wish to leave earlier than the dates they have booked, they must give seven days notice to the host family and the school. Students are personally responsible for any damage in the homestay or residence and will have to pay any charges that may occur. Students must pay all the accommodation fees in advance along with their tuition fees before their arrival.

If a student wants to leave their accommodation, they may complete a complaints form, which will considered by BSMI but they will not be entitled to a refund of their £200 deposit.  However, they will be offered the chance to relocate to a BSMI host family or to the BSMI Outlook residence.

Homestays

Homestay accommodation is normally arranged from midday on Sunday until midday on the following Sunday each week.

Homestays normally include bed, breakfast and an evening meal from Monday to Friday. Additionally, it includes lunches or packed lunches on Saturdays and Sundays. Students are responsible for keeping their rooms tidy and making their own beds.

Allocation of students to homestays: BSMI will aim to find the type of family that the student has asked for on the Enrolment Form. We will do our best to meet all of the student’s preferences (subject to availability).

Arrival time: Students need to inform their homestay of their expected arrival time at least 5 days before the arrival date. Please note that homestays may not accept students arriving after 12.00pm midnight.

Problems: If students have a problem with their accommodation, they should tell the Accommodation Officer.

Changing accommodation: If students want to change their accommodation for their own reasons, they mist give the host family a week’s notice. If students want to shorten their course at BSMI, they must leave their homestay accommodation. Students must not make a private arrangement with the Homestay provider given by BSMI. If students arrange their own accommodation they need to provide BSMI with their new address as the school must by law keep students’ accommodation details so that they can inform the authorities including the Home Office.

Where possible, extra nights’ accommodation at the start and finish of the course may be arranged with fees calculated on a pro rata basis.

BSMI Residence

A credit card authorisation of £200 is required on arrival to act as a deposit. If no credit card is available, an alternative will be requested. For long-term students, we require a minimum payment of six months in advance. Students may lose their accommodation if payment has not been received for their booking(s).

The minimum age for the BSMI residence is 18.

No refunds are given after the student’s date of arrival. BSMI reserves the right to request that a student leaves the residence, with no refund payable, if he or she fails to respect the residence rules.

Late Arrivals, Unauthorised Absences, Withdrawals and Expulsions

All students are expected to complete the course of study that he or she has booked. Visa nationals must leave the United Kingdom at the end of their studies. Students must notify BSMI if they will be unable to start their course on the date stated in their confirmation letter. They should give a valid reason for the delay, as BSMI is obliged to report this information to the Home Office. Any unauthorised absences could result in expulsion from BSMI. Students must notify BSMI of any changes to their plans. These reporting rules only apply to students from outside the EU.

Students are advised to take out personal insurance against the inability to attend or continue a course for medical or compassionate reasons, as no refunds can be given in such circumstances. Students are accepted on the understanding that he or she will stay for the duration of the course. BSMI has the right to expel a student for misconduct or unsatisfactory work or attendance.

Holidays

Students are only allowed to take holidays (apart from official public holidays) if:

  • Their course is of more than 18 weeks’ duration.
  • They have already completed a minimum of 12 weeks’ study.
  • They booked their holidays prior to enrolment.
  • Their holidays are taken in accordance with the dates specified in their Letter of Acceptance.

Students who are sponsored under the Tier 4 visa system cannot take holidays unless they were requested at the time of their booking (and are accepted by the Home Office). Students who take unarranged holidays will be marked absent on the class register.

Course Rules

Students are subject to the course rules. Any damage to property, equipment and rooms will be charged to the student. Consumption of alcohol is not permitted on-site by students of any age. Drug taking or possession of drugs will result in dismissal, with no refund of fees. Bullying will not be tolerated. Fire escapes are for emergency use only. Students who disrupt the smooth running of the course may be asked to leave.

Student Attendance

Students should aim to attend at least 80% of classes. In persistent cases of low attendance, students may be asked to leave BSMI. The following procedure will be followed:

  • Verbal warning
  • First attendance warning letter
  • Second attendance warning letter
  • Final attendance warning letter
  • Expulsion

Liability / Force Majeure

In the event of the student’s death or illness, BSMI accepts no liability unless the cause is shown to be negligence by its staff. The school is fully insured with Public Liability Insurance.

Students are advised that the School, its employees and its representatives accept no responsibility for personal injury a/or loss of/damage to personal property on the school premises whether by fire, burglary, theft or otherwise. This condition also applies to public and private places when students are on school trips or excursions.

BSMI does not hold insurance to cover students against doctors’ fees, hospital or medicine expenses, loss of baggage, loss of money or damage to property (including the property of a host family) by students. It is advisable for all students to have valid insurance cover for the duration of their course, from arrival until departure. 16 and 17-year-old students must have valid travel/study insurance. All insurance policies must be purchased in students’ home country.

All applicants must sign the Enrolment Form through which they agree to be bound by BSMI ‘s terms and conditions. This binding code of conduct details the responsibilities and duties due between the student and British School of Marketing International. Agents must make sure that students fully understand the rules and regulations in the enrolment form.

Complaints

British School of Marketing International can receive complaints via the complaint form (available on the website: https://britishschoolofmarketing.com/bsmi/complaints-policy-and-procedure email, telephone or students can share their complaint with the Welfare Officer (Tracie Panesar-Dower) or their teacher confidentially. Any complaint will be dealt with objectively. Everyone linked to the problem will be listened to fairly before taking any action. The complaint will be written down and an action plan shared with the student and / or their representatives. All people involved will be told about the action plan and the potential result. If the student is unhappy with the result and needs further action, they can refer to the appeals form available on the website.