{"id":369,"date":"2019-02-14T10:02:51","date_gmt":"2019-02-14T10:02:51","guid":{"rendered":"http:\/\/britishschoolofmarketing.com\/bsmi\/?page_id=369"},"modified":"2025-11-17T07:41:56","modified_gmt":"2025-11-17T07:41:56","slug":"policies-procedures","status":"publish","type":"page","link":"https:\/\/britishschoolofmarketing.com\/zh\/policies-procedures\/","title":{"rendered":"\u653f\u7b56\u4e0e\u7a0b\u5e8f"},"content":{"rendered":"<div id=\"fws_69d7a63d4c77c\"  data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row top-level full-width-section standard_section\"  style=\"padding-top: 100px; padding-bottom: 100px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\"><div class=\"inner-wrap\"><div class=\"row-bg  using-bg-color\"  style=\"background-color: #f7f7f7; \"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\"><div class=\"column-bg-overlay\"><\/div>\n\t\t<div class=\"vc_column-inner\">\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1550138237345\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Policies<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1550138271225\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><b>Safeguarding<\/b><\/h3>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"toggles\" data-style=\"minimal\"><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Disability Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p style=\"font-weight: 500;\">British School of Marketing International is committed to providing a safe environment where students are provided with all the support they require in order to complete their studies successfully.\u00a0 Every students\u2019 personal and academic needs will be assessed as part of their application process to ensure he\/she will receive the relative support accordingly. Therefore, it is very important for parents\/students\/sponsors to share all academic and personal learning needs as well as any disabilities to the college so that BSMI can make the necessary amendments prior to students\u2019 arrival.<\/p>\n<p style=\"font-weight: 500;\">There are many kinds of disability, some more widely understood and visible than others.\u00a0 Some of the most common medical and psychological conditions are listed in this policy followed by the procedures. However, if the student has a medical condition, which is not part of the list below, sponsor\/agent\/parents must enclose this information on the enrolment form followed by a more detailed form to be completed. This is a mandatory requirement at the application process and any disclosure of such medical information will result in students being asked to leave the college with no fees refunded.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/policy-disability\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Safeguarding for Under 18s Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>This policy document is for all staff at British School of Marketing International (4a Westover Road, Bournemouth, BH1 2BY) relevant to students between the ages of 16 and 17 for our courses offered to \u201cadults\u201d (hereby over 18) at the school premises and in school-provided accommodation (homestay).<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/policy-safeguarding-policy-for-under-18s\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Anti-Bullying Policy and Procedures<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>At British School of Marketing International we aim to provide a safe and disciplined studying environment where students can pursue their academic and personal goals displaying utmost respect for students of various ethnicities, members of staff and the community in which they live in. This policy outlines school procedures and responsibilities to prevent, eliminate and identify a bullying incident, which will not be tolerated by BSMI.<\/p>\n<p>This policy should be read in conjunction with the Safeguarding, Prevent and Equality Policy for students.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/anti-bullying-policy-and-procedures\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Students Attendance Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>BSMI takes the issue of attendance and timekeeping very seriously and students sign a Student Learning Agreement to indicate that they understand and agree with the school\u2019s Student Attendance Policy. Students are provided with a timetable on their first day of arrival so that they have a written reminder of the times and location of their lessons.<\/p>\n<p>Morning lessons start at 9.00am and afternoon lessons start at 1.30pm unless otherwise advised. Lessons for academic courses start at 2.00pm. If students are more than 10 minutes late for their lessons, they must inform the school of the reasons for their non-attendance by texting or calling the school on the number given to them on their first day in school. If the student is under 18, the details will be logged on the Under 18s Absence\/Lateness Form, together with any follow up action taken by the school. The school will also attempt to contact any under-18s who do not phone and do not arrive for lessons after 30 minutes. The details are logged on the Under 18s Absence\/Lateness Form.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/students-attendance-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Assessment Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span class=\"TextRun SCXW135348168 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW135348168 BCX0\">This policy outlines the principles, processes, and responsibilities governing assessment within the College to ensure fairness, consistency, transparency, and compliance with awarding-body, regulatory, and statutory requirements.<\/span><\/span><span class=\"EOP SCXW135348168 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/assessment-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1550138358757\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><b>Health and Safety<\/b><\/h3>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"toggles\" data-style=\"minimal\"><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>First Aid Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>BSMI takes the full responsibility for producing, implementing, managing and monitoring the first aid procedures for all the stakeholders This policy acts upon the risks identified in order to reduce them appointing competent persons to oversee health and safety procedures and guidelines within the college.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/first-aid-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Health and Safety policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>BSMI is fully committed to following regulations set by the Health and Safety at Work Act 1974. Main duties under the regulations include: making assessments of risk to the health and safety of BSMI employees and students. This policy acts upon the risks identified in order to reduce them appointing competent persons to oversee health and safety procedures and guidelines within the school. It is the Director\u2019s responsibility to produce, update and develop the policy and ensure that all the employees and contractors understand and comply with the BSMI health and safety requirements.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/health-and-safety-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Prevent and anti-radicalisation policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>BSMI is committed to providing a safe environment for its students, employees and all third parties involved in running the day-to-day operation of the school. BSMI is subject to a duty under section 26 of the counter-terrorism and security act 2015, preventing people from being drawn into terrorism. This policy is written to help prevent children and adults from the risk of radicalisation and suggests what actions need to be taken towards the prevent duty.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/prevent-and-anti-radicalisation-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Disabilities Questionnaire Form<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a href=\"https:\/\/britishschoolofmarketing.com\/hub\/files\/Special_needs_and_disabilities_questionnaire.pdf\" target=\"_blank\" rel=\"noopener\">Download Form<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Parental Permission Form<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a href=\"https:\/\/britishschoolofmarketing.com\/hub\/files\/ParentalConsent(AUG18).pdf\" target=\"_blank\" rel=\"noopener\">Download Form<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Medication Form<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a href=\"https:\/\/britishschoolofmarketing.com\/hub\/files\/medication_form.pdf\" target=\"_blank\" rel=\"noopener\">Download Form<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1696326821915\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><b>Governance, Policies and Procedures<\/b><\/h3>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"toggles\" data-style=\"minimal\"><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Access and Participation Plan<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span data-contrast=\"auto\">An access and participation plan highlights higher education providers\u2019 efforts to improve the underrepresented groups\u2019 opportunity to access, progress, and succeed in their academic and vocational studies. This APP is an explanation of how the British School and Marketing International (BSMI) continues to support students to succeed and explains its fees and access measures to allow students to reach their desired aims.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/access-and-participation-plan\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Equal Opportunities Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A) STATEMENT OF POLICY<\/p>\n<p>1. British School of Marketing International recognises that we live in a society where discrimination still operates to the disadvantage of many groups in society.<\/p>\n<p>2. BSMI believes that all persons should have equal rights to recognition of their human dignity, and to have equal opportunities to be educated, to work, receive services and to participate in society.<\/p>\n<p>3. BSMI is committed to the promotion of equal opportunities within the school, and affiliated organisations, through the way we manage the organisation and provide services to the community. In order to express this commitment, we develop, promote and maintain policies that will be conducive to the principles of fairness and equality in the workplace.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/equal-opportunities-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>IT Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>This policy covers all the use of IT facilities and services including computers, software and data provided and owned by BSMI. The IT guidelines apply to all users of IT facilities including staff and students. Breach of the IT guidelines will result in infringement of regulations leading to disciplinary action or further legal criminal proceedings.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/it-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Social Media Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Statement of policy and purpose of Policy<\/p>\n<p>British School of Marketing International (the Employer) recognizes that Social Media sites, have become an integral part of life both for businesses and individuals and if used correctly, can offer great valuable business opportunities. However, misuse of those sites can also pose great risks the productivity of businesses and the welfare of an individual.<br \/>\nAny official use of the social media sites by members of staff must be approved by the School\u2019s Principle.<br \/>\nA record of all the social media sites are mentioned in the staff handbook (for teachers and non-academic members of staff)<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/social-media-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Data Protection<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Data protection is about processing personal information fairly and lawfully and ensuring that information is kept safe and secure. This includes data that is collected automatically online or electronically on a computer system or kept as paper copies in a filing cabinet. Data collection methods also include feedback forms, digital photos or handwritten registration that are all used to identify that someone is kept secure either in the filing cabinet or electronically on the BSMI system. Sensitive information such as the racial or ethnic origin of a student as well as medical and allergy information is also kept securely and only used for specific purposes to which the applicant&#8217;s full consent has been given.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/data-protection\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Statement on Disclosures Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Data protection is about processing personal information fairly and lawfully and ensuring that information is kept safe and secure. This includes data that is collected automatically online or electronically on a computer system or kept as paper copies in a filing cabinet. Data collection methods also include feedback forms, digital photos or handwritten registration that are all used to identify that someone is kept secure either in the filing cabinet or electronically on the BSMI system. Sensitive information such as the racial or ethnic origin of a student as well as medical and allergy information is also kept securely and only used for specific purposes to which the applicant&#8217;s full consent has been given.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/statement-on-disclosures-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Continuous Professional Development Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>1. Principles, ethos and entitlement<\/p>\n<p>\u00b7 British School of Marketing International is committed to providing all members of academic and non-academic staff with a continuous process of improvement. We believe that a robust, carefully planned CPD training improves standards, the quality of teaching and learning. It also plays an important role in maintaining staff motivation and morale, which assists with recruitment and staff retention rates.<\/p>\n<p>\u00b7 The CPD policy supports BSMI\u2019s values, ethos and mission in providing a safe environment for all students where they can improve their personal and academic skills during the course of their studies. One of the school&#8217;s objectives is to make all staff aware of their responsibilities in safeguarding and grow their confidence in becoming a proactive member of staff to prevent any future incidents.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/continuous-professional-development-policy\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Privacy Statement<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>British School of Marketing International takes measures to comply with the law to ensure the highest levels of privacy. BSMI is the data controller that collects, uses, maintains and discloses information collected from users. This privacy policy applies to all the services and products offered by BSMI outlining our procedures on the collection and use of the students&#8217; information.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/privacy-statement\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Student Protection Plan<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>British School of Marketing International is committed to ensuring that students achieve the best academic outcomes from their studies at the college. BSMI will make every effort to protect the student interest and ensure continuity in the event of a course or college change or closure. BSMI is aware that events might sometimes occur which may mean unforeseen changes that need to be made to modules, units or programmes.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/student-protection-plan\/\">\u9605\u8bfb\u66f4\u591a<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Terms and Conditions<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/terms-and-conditions\/\">\u9605\u8bfb\u66f4\u591a<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Compensation Policy<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/compensation-policy\/\">\u9605\u8bfb\u66f4\u591a<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Distance Learning Delivery Policy and Contingency Plan <\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><span class=\"TextRun SCXW12073169 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12073169 BCX0\">The purpose of this policy is to ensure uninterrupted learning by <\/span><span class=\"NormalTextRun SCXW12073169 BCX0\">establishing<\/span><span class=\"NormalTextRun SCXW12073169 BCX0\"> clear guidelines, standards, and procedures for implementing distance learning during planned or unplanned disruptions to face-to-face instruction. This includes natural disasters, public health emergencies, infrastructure failures, security threats, or other events affecting normal <\/span><span class=\"NormalTextRun SCXW12073169 BCX0\">college<\/span><span class=\"NormalTextRun SCXW12073169 BCX0\"> operations.<\/span><\/span><span class=\"EOP SCXW12073169 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/distance-learning-delivery-policy-and-contingency-plan\/\">\u9605\u8bfb\u66f4\u591a<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>\r\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1550138530894\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3><b>Complaints<\/b><\/h3>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"toggles\" data-style=\"minimal\"><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Complaints Policy and Procedure<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>British School of Marketing International aims to deliver good teaching and support to current and future students. Since each one of our student\u2019s experiences is important for our growth, every complaint is important to us to make the quality of teaching and support of the experience of our students better at BSMI. This means having a clear, fair, and easy way of helping students with any problems faced by parents of students, host families or general problems against the school so that any problems can be answered quickly.<\/p>\n<p>All college staff know about the complaints\u2019 stages. BSMI often adds good points to this document so that staff and students can be clear about how we find answers to student problems and give help to students when needed.These steps show all students and their parents and staff how to pass important information to student protection agencies when a student has a problem. We will tell you if any of the times of these steps changes, give you the reasons for the changes and the new times.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/complaints-policy-and-procedure\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Equality Policy for Students<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>British School of Marketing International is committed to equality and fair treatment for all its staff, employers and for all the other members that BSMI works in collaboration with. BSMI aspires to create a safe environment where all students are treated equally with utmost respect where they thrive academically and reach their full potentials as individuals.<\/p>\n<p><a href=\"https:\/\/britishschoolofmarketing.com\/zh\/equality-policy-for-students\/\">Read more<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Complaint Form<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a href=\"https:\/\/britishschoolofmarketing.com\/hub\/files\/complaint_form.pdf\" target=\"_blank\" rel=\"noopener\">Download Form<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"toggle default\"><h3><a href=\"#\"><i class=\"icon-plus-sign\"><\/i>Appeals Form<\/a><\/h3><div>\r\n\t<div class=\"wpb_text_column wpb_content_element\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><a href=\"https:\/\/britishschoolofmarketing.com\/hub\/files\/academic_appeal_form.pdf\">Download Form<\/a><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Policies Safeguarding Disability Policy British School of Marketing International is committed to providing a safe environment where students are provided with all the support they require in order to complete...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.6 (Yoast SEO v16.6.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Policies &amp; Procedures | BSMI UK<\/title>\n<meta name=\"description\" content=\"Our policies and procedures are in place to provide a safe teaching and learning environment for our staff members and students.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/britishschoolofmarketing.com\/zh\/policies-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies &amp; Procedures\" \/>\n<meta property=\"og:description\" content=\"Policies &amp; Procedures\" \/>\n<meta property=\"og:url\" content=\"https:\/\/britishschoolofmarketing.com\/zh\/policies-procedures\/\" \/>\n<meta property=\"og:site_name\" content=\"BSMI UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BritishSchoolOfMarketing\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-17T07:41:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/britishschoolofmarketing.com\/wp-content\/uploads\/2021\/12\/beds.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2200\" \/>\n\t<meta property=\"og:image:height\" content=\"969\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@BritishSMI\" \/>\n<meta name=\"twitter:label1\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data1\" content=\"10\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/britishschoolofmarketing.com\/#organization\",\"name\":\"British School of Marketing International\",\"url\":\"https:\/\/britishschoolofmarketing.com\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/BritishSchoolOfMarketing\/\",\"https:\/\/www.instagram.com\/bsmiuk\/\",\"https:\/\/www.linkedin.com\/company\/british-school-of-marketing-international-uk\",\"https:\/\/twitter.com\/BritishSMI\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/britishschoolofmarketing.com\/#logo\",\"inLanguage\":\"zh-CN\",\"url\":\"https:\/\/britishschoolofmarketing.com\/wp-content\/uploads\/2022\/03\/bsmi-logo-1.jpg\",\"contentUrl\":\"https:\/\/britishschoolofmarketing.com\/wp-content\/uploads\/2022\/03\/bsmi-logo-1.jpg\",\"width\":700,\"height\":700,\"caption\":\"British School of Marketing International\"},\"image\":{\"@id\":\"https:\/\/britishschoolofmarketing.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/britishschoolofmarketing.com\/#website\",\"url\":\"https:\/\/britishschoolofmarketing.com\/\",\"name\":\"BSMI UK\",\"description\":\"British School of Marketing International\",\"publisher\":{\"@id\":\"https:\/\/britishschoolofmarketing.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/britishschoolofmarketing.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"zh-CN\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/britishschoolofmarketing.com\/zh\/policies-procedures\/#webpage\",\"url\":\"https:\/\/britishschoolofmarketing.com\/zh\/policies-procedures\/\",\"name\":\"Policies & Procedures | BSMI UK\",\"isPartOf\":{\"@id\":\"https:\/\/britishschoolofmarketing.com\/#website\"},\"datePublished\":\"2019-02-14T10:02:51+00:00\",\"dateModified\":\"2025-11-17T07:41:56+00:00\",\"description\":\"Our policies and procedures are in place to provide a safe teaching and learning environment for our staff members and students.\",\"breadcrumb\":{\"@id\":\"https:\/\/britishschoolofmarketing.com\/zh\/policies-procedures\/#breadcrumb\"},\"inLanguage\":\"zh-CN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/britishschoolofmarketing.com\/zh\/policies-procedures\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/britishschoolofmarketing.com\/zh\/policies-procedures\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/britishschoolofmarketing.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Policies &#038; 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